Frequently Asked Questions

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Platform

Can I embed a checkout into my website?

Of course! We provide you with an embed script, just add it to your site and we'll take care of the rest. We actively test the most popular content management systems

Can I add my checkout to social media events and pages?

Yes. Social media pages and events offer a "get tickets" action button which can provide either your event page or direct checkout link.

Can I use another ticket company along side?

Yes. We have no conditions or contracts, you can do what you like.

Payments

What payment methods can I offer on my checkout?

Our payment methods are managed by Stripe. Our checkout is ready to accept any major credit/debit card, Google Pay or Apple Pay. These methods can also be used for payment plan orders.

When do I receive my revenue?

Payouts are managed by Stripe. By default you will receive your revenue daily on a 3 day rolling basis. You can also choose a custom payout schedule.

Refunds

How long do refunds take to process?

When you initiate a refund, it will take a few business days before the customer receives it.

What will it cost if I process a refund?

We will return our fee back to you in the event of a full refund to the customer. Stripe will keep their fee. Stripes fee is deducted from the organiser. You can also refund the customer without fees.

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